OUR COMMITMENT TO DIGITAL ACCESSIBILITY

We are committed to making our website accessible in accordance with applicable legal requirements for digital accessibility. Our goal is to enable all users, regardless of individual limitations, to access our information, products, and services as unrestrictedly as possible.

This accessibility statement applies to the online shop:

JOOP! LIVING

www.joop-living.com
 

STATUS OF COMPLIANCE WITH REQUIREMENTS

This website is partially compliant with the requirements of the Barrier-Free Strengthening Act (BFSG) and the international Web Content Accessibility Guidelines (WCAG) Version 2.2 at conformance level AA. Non-accessible content and the reasons for it are listed below.
 

To support accessibility, we also use the AVADA Accessibility Widget. The widget offers visitors various customization options for individually optimizing the display and operation of the website. The functions provided include:

• Adjustment of font sizes
• Contrast and color adjustments
• Highlighting of links
• Magnification function
• Keyboard navigation
• Text-to-Speech function
• Reading guide
• Animation reduction
• Predefined accessibility profiles for different needs [docs.avada.io]

The widget does not replace the fundamental technical implementation of our website's accessibility but rather supplements it with the additional user comfort functions mentioned above.

NON-ACCESSIBLE CONTENT

Despite our efforts, the following content is not yet fully accessible:

• older PDF documents
• third-party content
• embedded external services
• individual images without complete alternative texts
• Shopify or app-side functionalities that cannot be fully influenced technically

We have identified the affected areas within our internal review, continuously evaluate them (according to the criteria of Appendix 4 BFSG), and are working with concrete prioritization to eliminate them.

If individual requirements cannot currently be implemented, we examine on a case-by-case basis whether the conditions for disproportionate burden under § 17 BFSG in conjunction with Appendix 4 BFSG exist.

The conformity assessment of this declaration is based on an independent review according to the success criteria of WSAG 2.2, conformance level AA. This assessment is based on a combination of automated testing procedures (including [name of the tool used by JL]) and random manual checks of central user paths (including searching for a product, shopping cart, checkout, contacting us, etc.).
The last review took place on [date]. A renewed review is planned at least once a year and in the event of significant content-related or technical changes to the website.

PREPARATION OF THIS STATEMENT

This statement was prepared on 19.08.2026.

The website assessment is based on:

• a self-assessment of the website
• the technical checks of the AVADA Accessibility Widget used
• ongoing internal quality controls

FEEDBACK AND CONTACT

If you notice any barriers on our website or have difficulties using our content, we welcome your feedback.

Contact:

JOOP! LIVING

Brand Supply & Logistics GmbH
Harvestehuder Weg 22
20149 Hamburg
Germany

Tel. +49(0)40 48 092 510

Email: customercare@joop-living.com

We strive to process your request as quickly as possible and find a solution together.

ENFORCEMENT PROCEDURE

If you believe that you are disadvantaged by an insufficiently accessible design of our website and we do not respond satisfactorily to your request, you can contact the responsible conciliation or enforcement body.

Germany:

Conciliation Body according to the

Disability Equality Act (BGG)
Mauerstraße 53
10117 Berlin

Email: info@schlichtungsstelle-bgg.de
Website: Schlichtungsstelle BGG

or

Market Surveillance Authority of the States for the Accessibility of Products and Services (MLBF AöR)

Carl-Miller-Straße 6

39112 Magdeburg

Email: kontakt@mlbf-barrierefrei.de
Website: Market Surveillance Authority (MLBF AöR)