DELIVERY
After completing your purchase, you will receive an email from us with your tracking number and a DHL shipment tracking link, so you always know where your package is.
If you are not available when the package arrives, it will be left for you at a DHL/post office branch near you. You will be informed where and from when you can pick up your package via a notification card in your mailbox. From the day of the delivery attempt, you have 7 business days to collect the package from the post office before it is returned to us.
Delivery to a Packstation is also possible. If your package is too large or the Packstation is full, DHL will notify you which DHL/post office branch your JOOP! LIVING package is ready for collection at.
SHIPPING OPTIONS
For the shipment of your order, we offer delivery via DHL Paket. Using this shipping service, you can also have your package delivered to a different delivery address or a Packstation in Germany.
Shipping with DHL Paket takes approximately 3-4 business days.
SHIPPING COSTS
For shipping with DHL Paket, we charge shipping costs of €4.99 per order. Orders with a value of over €100.00 are shipped free of charge. This applies only to deliveries within Germany.
In the event of a return, a free return label is available for you via our returns portal.
THEFT AND ACCIDENTAL DAMAGE
All deliveries from www.joop-living.com are insured against theft and accidental damage. The insurance cover expires as soon as you have accepted your delivery and confirmed this in writing.
In the event that you have made a separate agreement with the delivering shipping company (e.g., a preferred location), please note the shipping company's terms and conditions, which are independent of us. By providing your consent in the form of a drop-off authorization to the shipping service provider, you enter into a contract with them and agree to their general terms and conditions. In the event of loss after such authorization has been granted, the shipping service provider does not usually assume liability.
RETURNS
If you are not satisfied with your order, you can return it to us within 28 days from the day after receipt of the goods and after revoking the contract within 14 days. You can find the conditions for our right of withdrawal in our terms and conditions.
Please note that we only accept returns for items that you ordered from us. Please return items purchased elsewhere to the place where you bought them.
RETURNS PORTAL
To receive a free return label or report shipping damage, please use our returns portal by logging in with your order number and email address. Instructions for registering a return and our return conditions can be found in our FAQ.
REFUND
We will process your return as quickly as possible. If, after checking your return, a credit balance is due to you, we will immediately refund the amount using the payment method used for the order. We will also inform you of your credit by email.
