SCOPE OF APPLICATION
(1) The goods and services offered by Brand Supply & Logistics GmbH (hereinafter "JOOP! LIVING" or "we") are provided exclusively on the basis of the following terms and conditions.
(2) The JOOP! LIVING online shop is accessible at www.joop-living.com and is exclusively aimed at consumers within the meaning of § 13 BGB (German Civil Code).
(3) A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity.
CONTRACTUAL PARTNER
You conclude contracts with:
JOOP! LIVING
Brand Supply & Logistics GmbH
Harvestehuder Weg 22
20149 Hamburg
Germany
Tel.: +49 (0) 40 48 092 510
E-Mail: customercare@joop-living.com
Amtsgericht Hamburg, HRB 148088
VAT ID No. DE313595518
Represented by the Managing Director: Kristian Markus
CONCLUSION OF CONTRACT
(1) The presentation of goods on our website does not constitute a legally binding offer to conclude a purchase contract.
(2) Only adults who have a delivery address in Germany are permitted to order.
(3) By clicking the "Buy Now" button during the order process, the customer submits a binding offer to JOOP! LIVING to conclude a purchase contract for the goods contained in the shopping cart. Confirmation of receipt of the order automatically follows after the order is sent and does not yet constitute acceptance of the contract, but merely serves as information.
(4) JOOP! LIVING can accept the customer's offer by confirming the shipment of the goods by e-mail or by delivering the goods within five working days. There is no obligation for JOOP! LIVING to accept the offer.
(5) Should delivery of the ordered goods not be possible, for example because the corresponding goods are not available, JOOP! LIVING will refrain from a declaration of acceptance. Any consideration already received will be refunded immediately.
(6) If a financing offer is made to the customer in addition to the purchase offer, the effectiveness of the purchase contract is conditional on the financing being assumed by the financing company.
(7) The website www.joop-living.com is operated in German and English. The contract language and contractual correspondence is in German.
PRICES AND PAYMENT TERMS
(1) The prices at the time of the order apply.
(2) The prices stated on the product pages include statutory value-added tax.
(3) In addition to the stated prices, shipping costs may apply, which you can find on the 'Shipping & Returns' page with the current shipping costs. The shipping costs will be displayed in the last step of the ordering process.
(4) Payment can be made by credit card, Paypal, Apple Pay, or Google Pay. In addition, it is possible to pay by gift voucher. JOOP! LIVING reserves the right to not offer certain payment methods for each order and to refer to other payment methods.
a) Payment method credit card, Paypal, Apple Pay, and Google Pay.
When paying by credit card, Paypal, Apple Pay, or Google Pay, your credit card, Paypal or bank account will be charged immediately upon completion of your order.
b) Gift voucher
When redeeming the gift voucher, if the shopping cart value exceeds the voucher value, any outstanding difference can be paid with another payment method.
If the shopping cart value is lower than the voucher value, the difference will remain as a remaining credit and can be redeemed with the next order.
STORAGE OF THE CONTRACT TEXT
Your order data will be stored by us. You will receive an order confirmation including the specified data by e-mail. You can view your previous orders in the "My Account" section under "Orders" if you have logged in to the JOOP! LIVING website with your access data.
RETENTION OF TITLE
The goods remain the property of JOOP! LIVING until full payment of the purchase price. Before the transfer of ownership, pledging, collateral assignment, processing or modification is not permitted without our consent.
RIGHT OF WITHDRAWAL
(1) Consumers have a fourteen-day right of withdrawal.
RIGHT OF WITHDRAWAL INSTRUCTION
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us,
JOOP! LIVING
Brand Supply & Logistics GmbH
Harvestehuder Weg 22
20149 Hamburg
Germany
(Please do not use this address for returning goods!)
Tel. +49 (0) 40 48 092 510
E-mail: customercare@joop-living.com
Web: www.joop-living.com
by means of a clear statement (e.g., an email or registering your return via our returns portal) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period or return the goods independently to JOOP! LIVING, c/o RHIEM Services GmbH (Gate 5-7), Retourencenter, Zunftweg 16, 46562 Voerde.
If you wish to withdraw from the contract, please fill out this form and send it back to the following postal address:
JOOP! LIVING
Brand Supply & Logistics GmbH
Harvestehuder Weg 22
20149 Hamburg
Germany
(Please do not use this address for returning goods!)
or
to the email address: customercare@joop-living.com
Sample withdrawal form:
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for notification on paper)
– Date
(*) Delete where inapplicable.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. We shall bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(2) The right of withdrawal does not exist
for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. This category includes, among other things, our 'Made-to-Measure' products, such as custom-sized cushions.
(3) Please avoid damage and contamination of the products. Please return the goods to us in the original packaging if possible, with all accessories and all packaging components. If necessary, use additional protective packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against transport damage to avoid claims for damages due to damage resulting from inadequate packaging.
(4) Please note that the recommendations mentioned in paragraph (3) are not a prerequisite for the effective exercise of the right of withdrawal.
(5) We therefore reserve the right, at our sole discretion, to refuse the return of goods if they are not in their original condition, e.g., if the labels have been removed from the goods.
RETURNS
We will cover the costs of returning the goods, provided that the following provisions are adhered to.
1. Goods are to be returned exclusively with the shipping service provider through which the package was delivered, and the free return label that we provide via our returns portal must be used.
2. Please note that we can only accept returns from the respective country of delivery.
3. In the event of a return, a credit will be issued to your account/card; any losses due to currency fluctuations will not be reimbursed.
4. Returns must be sent to:
RHIEM Services GmbH (Gate 5-7)
JOOP! LIVING Returns Center
Zunftweg 16
46562 Voerde
Germany
If you have any questions about your right of return, please contact our customer service.
E-mail: customercare@joop-living.com
DELIVERY
(1) JOOP! LIVING ships goods exclusively to delivery addresses in Germany.
(2) Shipping is via DHL Standard. The delivery time is up to five working days from receipt of order, unless stated shorter during the order process.
(3) If goods are delivered with obvious transport damage, please report such defects immediately to the delivery agent and contact us within five days of delivery. Damages can be reported via our returns portal or to our customer service customercare@joop-living.com, including a description of the damage and photographic evidence.
(4) Failure to report or contact us has no consequences for your statutory warranty rights. However, it helps us to assert claims against the carrier or transport insurance.
(5) Free shipping is granted upon reaching a minimum order value.
WARRANTY
The statutory warranty rights apply to the items offered in our online shop.
APPLICABLE LAW AND FINAL PROVISIONS
The contract is exclusively governed by German law. UN sales law does not apply. Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. In place of the invalid provision, the relevant statutory provisions shall apply.
