FAQ B2B

1. How do I create a JOOP! LIVING business account?

To benefit from our special B2B conditions, you need a business customer account.

Here's how to register:

  1. Start registration: Go to our B2B page
    and click on "Register new". You will be redirected to our registration form.
  2. Provide company details: Fill out the form with your company and contact details (e.g., company name, legal form,
    VAT ID, contact person, billing and delivery address, and
    industry/intended use).
  3. Review and submit information: Check your entries and submit the form.
  4. Review by our team: We will review your information (including verification as a business customer) and then activate your account.
  5. Receive confirmation: After successful review, you will receive an email with your account activation and/or your
    access data.
  6. Log in: Then log in using "To Login" on the B2B page
    with your access data.

Once your business account is active,
you will see your individual B2B prices and conditions directly in the shop.

Special projects: Are you planning a larger or individual project (e.g., hotel, gastronomy, or bulk purchase inquiries)? Please contact our sales team directly: SalesSupport@joop-living.com.

2. I forgot my password or can’t log into my account – what do I do?

Please use the "Forgot Password" function on the login page. If you continue to experience issues accessing your business account, please contact our Sales Team at SalesSupport@joop-living.com.

3. How can I order and pay?

Once you are logged in with your business account, you can place orders as usual via our online shop: add items to the shopping cart and proceed to checkout. Your B2B conditions will be applied automatically.

Payment methods:

  • Credit card (VISA, MasterCard,
    American Express)
  • PayPal
  • Google Pay
  • Apple Pay
  • Prepayment
  • Purchase on account

Should an item no longer be available after your order has been placed, we will inform you immediately by email; in this case, the order for this item will become void.

 

4. Can I change my order after it has been placed?

No. For technical reasons, it is not possible to change the address or order contents after the order has been completed. Please check your details carefully before submitting your order.

5. How can I cancel my order?

For business customers, the cancellation and return conditions of our B2B T&Cs apply. Short-term cancellation after order completion may be possible – please contact our Sales Team immediately at SalesSupport@joop-living.com, stating your order number.

6. How does shipping work?

After completing your purchase, you will receive an email with your parcel number and DHL tracking information. We currently ship via DHL Paket, and delivery usually takes 3–4 business days.

If the shipment was sent by a forwarding agent, this will be with DB Schenker, and you can track the received tracking number at https://www.dbschenker.com/de-de/business/services/buchen-und-sendungen-tracken.

Shipping costs: For goods valued up to €249.00, we charge €10.00 for shipping; for goods valued €250.00 or more within Germany, shipping is free.

7. How can I submit a complaint about an item from my order?

Please send complaints under statutory warranty/guarantee in writing to checkup@joop-living.com, preferably with your order number, item description, and a description of the defect (ideally with photos).

Please note: You can only return goods that you have ordered directly via joop-living.com. For JOOP! LIVING products purchased through other retailers, please direct your complaint to that retailer.

8. Who should I contact for individual project or bulk order inquiries?

For special projects, individual terms, or bulk quantity inquiries, our Sales Team is the right contact: SalesSupport@joop-living.com.